Extended Tale limited, I am back at square just one immediately after having contact with them no less than 8 occasions and equally as many people, all of whom are stunned and baffled about the issues. My most recent Get hold of Megyn, supposedly has me scheduled for an inspection November 3 involving ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I have go through too many customer complaints regarding the inspection staying a farce and so they normally deny warranty coverage and the corporate of Empire will never do it on their own beyond guarantee.
We assure you that this is not the practical experience that we would like for our customers, and we apologize to the response that you just obtained. We’ll be in contact along with you shortly to learn more.
Oct 12, 2017 at nine:51 am I had carpet set up in my upstairs a few 12 months back. Obtaining the carpet was a challenge in alone. The installers introduced the wrong carpet then they came on the wrong date then they didn’t have the correct materials. Empire was supplying me a hard time with the cost since they insisted they introduced the proper carpet when it was Plainly a less expensive one particular. Once every little thing was lastly ironed out, the carpet began to warp little by little but definitely. I known as the 800 number and was put on hold overtime I identified as. Once i eventually obtained someone, they reported they might demand me $35 to take a look at it then depending on how terrible it had been they would have to decide a rate…have you been kidding me?
We apologize for the lack of abide by up you’ve obtained, and we’ll be searching into your worries without delay.
I requested laminate flooring and hardwood for my stairs and hallway. My partner and I took getaway to receive this put in. Was confident by salesman It will be done And exactly how good your service is. So, my husband And that i cleared many of the major furniture out of the space, made arrangements for our 3 dogs to generally be from your house, cleaned all the things in anticipation of our put in this Sat early morning. Installers get to house and now we're so fired up. That’s the tip of our exhilaration. When they bring in ipieces to confirm suitable flooring, Anything is incorrect!!! Hardwoods don’t match whatsoever- stairs are a special color from flooring, transitions An additional color, one/4 round Yet one more shade.
We’re upset to listen to that you've got not been contacted in regards to this make a difference. We’ve located your account, and we’ll be in contact with you Soon to even more go over your expertise.
Please electronic mail your detailed worries and buy information which include: phone number and street handle to customersupport@ empire-today.com. We look ahead to hearing from you.
I never ever read from corporate... I phone Baltimore once more haven't listened to back. I get in touch with the call Middle reviews of empire carpet all over again and was promised that everybody concerned was A part of the email and everyone from the corporate office she and a person need to get again to in 24 hours but it absolutely was right after hours.
Oct 26, 2018 at four:37 pm Carpet was represented to us as trackless carpet that might not exhibit foot prints or in my case crutch prints. We had in the beginning preferred to acquire Berber carpet but profits particular person stated This may conduct likewise. We had indicated the kind of carpet we want it which was currently inside our lounge and was trackless. Installers had put in a person place of carpet and we found that it wasn't trackless. We named our profits one who reported that it desired at the least two or a few times to blossom as it was rolled up tightly just before installation. Also acquired a connect with soon following that from Empire agent who repeated a similar details in so in very good religion and believe in we had the remainder of For additional rooms carpet. I contacted Empire right after 4 times when it look no diverse and had an exceedingly difficult time even obtaining a contact back again just after numerous calls.
Many thanks on your responses. We’re sorry to hear that the considerations have not been dealt with, and we apologize with the inconvenience. We’ll be in contact using your Soon to further more examine your working experience.
In planning, I rented a POD and packed up my whole dwelling aside from significant furniture to arrange for the replacement.
November six, 2017 at 11:fifty eight am We purchased a carpet for our decrease stage, a year later we begun noticing carpet rolls so i named Empire Today to understand should they could have their installers come back to tighten up the Area. The customer service agent gave me a confirmation number and explained to me that Steve Fulbright would get in touch with me back again to setup an appointment with me to come back out to begin to see the carpet.
I verified what was staying dedicated to with Trevor ahead of he remaining my dwelling, and when Kim referred to as me to generate the arrangements for the total alternative I verified the work to be completed plus the timeframe to program the work (in just 1-yr).
The crew got here And that i might have not requested for the nicer crew. They came which has a smile on their facial area and did the do the job and the place so Experienced and cleaned up every little thing. They moved the Significant Television for us and served shift some household furniture. Great Crew!!!!